{"id":1815,"date":"2024-06-26T19:34:24","date_gmt":"2024-06-26T17:34:24","guid":{"rendered":"http:\/\/andreacujar.com\/?page_id=1815"},"modified":"2025-05-29T17:42:34","modified_gmt":"2025-05-29T15:42:34","slug":"sav","status":"publish","type":"page","link":"https:\/\/andreacujar.com\/en_en\/sav\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1815\" class=\"elementor elementor-1815\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0858646 e-flex e-con-boxed e-con e-parent\" data-id=\"0858646\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-faabb3d e-con-full e-flex e-con e-child\" data-id=\"faabb3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e8a8893 elementor-widget elementor-widget-heading\" data-id=\"6e8a8893\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">After-sales Service &amp; Return Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cacfb3b e-flex e-con-boxed e-con e-parent\" data-id=\"cacfb3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd8e2b7 e-con-full e-flex e-con e-child\" data-id=\"cd8e2b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a47bb3a elementor-widget elementor-widget-image\" data-id=\"a47bb3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/andreacujar.com\/wp-content\/uploads\/2024\/05\/Portada-768x1024.webp\" class=\"attachment-large size-large wp-image-1002\" alt=\"Service apr\u00e8s vente\" srcset=\"https:\/\/andreacujar.com\/wp-content\/uploads\/2024\/05\/Portada-768x1024.webp 768w, https:\/\/andreacujar.com\/wp-content\/uploads\/2024\/05\/Portada-225x300.webp 225w, https:\/\/andreacujar.com\/wp-content\/uploads\/2024\/05\/Portada-1152x1536.webp 1152w, https:\/\/andreacujar.com\/wp-content\/uploads\/2024\/05\/Portada-1536x2048.webp 1536w, https:\/\/andreacujar.com\/wp-content\/uploads\/2024\/05\/Portada-scaled.webp 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-930e672 e-con-full e-flex e-con e-child\" data-id=\"930e672\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcd50f elementor-widget elementor-widget-heading\" data-id=\"8bcd50f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RETURN CONDITIONS <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fec17c6 elementor-widget elementor-widget-text-editor\" data-id=\"fec17c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You have 14 days to notify us of your wish to return your jewellery. If the item is in perfect condition, an exchange can be made in the following cases:<\/p><ul><li><b>Exchange for another item of the same price or higher value.<\/b><\/li><li><b>Return due to a manufacturing defect: if a manufacturing defect is found upon inspection of the item, a return is possible.<\/b><\/li><\/ul><p>How to Make a Return  \nTo initiate the return or exchange, please contact my customer service, providing the following information:\n\n- Contact details: name, phone number, order number.\n- Email: atelier@andreacujar.com\n\nI will get back to you promptly regarding the next steps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0f13fc e-flex e-con-boxed e-con e-parent\" data-id=\"c0f13fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-146a271 e-con-full e-flex e-con e-child\" data-id=\"146a271\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4747cf2 elementor-widget elementor-widget-heading\" data-id=\"4747cf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WARRANTY<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83cfea6 elementor-widget elementor-widget-text-editor\" data-id=\"83cfea6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>925 silver jewellery: Lifetime warranty<\/p><p>Brass plated with gold (3 microns) and silver (10 microns): 2-year warranty against manufacturing defects.<\/p><p>Brass gilded with 24-carat gold: 1-year warranty against manufacturing defects.<\/p><p>Brass jewellery with cold enamel: 6 months to 1-year warranty against manufacturing defects.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e77455 elementor-widget elementor-widget-heading\" data-id=\"5e77455\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">What to do if Your Jewellery is damaged?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-728ee18 elementor-widget elementor-widget-text-editor\" data-id=\"728ee18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Despite all precautions, if your jewelry becomes warped or damaged due to a shock or snag, follow these steps:<\/p><p>a. Contact me via email at atelier@andreacujar.com, including your contact details (name, phone number, order number). My team will reach out to understand the issue and propose a suitable repair solution.<\/p><p>b. If necessary, the jewellery will be sent to our workshop for evaluation by our specialists:<\/p><ul><li>Manufacturing defect: If the jewellery has a manufacturing defect, or we have any doubts about it, we will cover all repair costs.<\/li><li>User damage : If the jewellery has been damaged through everyday use or an accident, we will offer a repair at an appropriate rate to restore it to its original condition.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c9d684 elementor-widget elementor-widget-heading\" data-id=\"5c9d684\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How is a Manufacturing Defect Defined?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a9123 elementor-widget elementor-widget-text-editor\" data-id=\"a8a9123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For me, a manufacturing defect means that a piece of jewellery has a design flaw that makes it irreparably fragile, or that the manufacturing process was not carried out properly. A twisted or oval shape, or a loose stone, are not manufacturing defects. These are things that happen when, during daily activities, the jewellery is subjected to too much pressure and becomes misshapen. This happens to everyone. I always remember that jewellery is a precious item that should be handled with care. Durability and material quality do not exclude the need for some caution.<\/p>\n<p>I work by hand, and although manufacturing quality is one of the fundamental pillars of my brand, human error is possible.&nbsp;<\/p><p>I am proud to be completely transparent with my clients. If a manufacturing defect is identified, my specialists will recognise it, and we will repair your jewellery at no extra charge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f5baf9 e-flex e-con-boxed e-con e-parent\" data-id=\"1f5baf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ab038 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d8ab038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7caaaa e-flex e-con-boxed e-con e-parent\" data-id=\"a7caaaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c382b03 elementor-button-info elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"c382b03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/andreacujar.com\/en_en\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to the Home Page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d4d04b elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0d4d04b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/andreacujar.com\/en_en\/mes-collections\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">My Collections<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Service Apres Vente POLITIQUE DE RETOUR Vous avez 14 jours pour me notifier votre souhait de retourner votre bijou. Si celui-ci est en parfait \u00e9tat, un \u00e9change est possible dans les cas suivants : Changer l\u2019article pour un autre du m\u00eame prix ou d\u2019une valeur sup\u00e9rieure. Un retour est \u00e9galement possible en cas de d\u00e9faut [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1002,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-1815","page","type-page","status-publish","has-post-thumbnail","hentry","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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