After-sales Service & Return Policy
RETURN CONDITIONS
You have 14 days to notify us of your wish to return your jewellery. If the item is in perfect condition, an exchange can be made in the following cases:
- Exchange for another item of the same price or higher value.
- Return due to a manufacturing defect: if a manufacturing defect is found upon inspection of the item, a return is possible.
How to Make a Return To initiate the return or exchange, please contact my customer service, providing the following information: - Contact details: name, phone number, order number. - Email: atelier@andreacujar.com I will get back to you promptly regarding the next steps.
WARRANTY
925 silver jewellery: Lifetime warranty
Brass plated with gold (3 microns) and silver (10 microns): 2-year warranty against manufacturing defects.
Brass gilded with 24-carat gold: 1-year warranty against manufacturing defects.
Brass jewellery with cold enamel: 6 months to 1-year warranty against manufacturing defects.
What to do if Your Jewellery is damaged?
Despite all precautions, if your jewelry becomes warped or damaged due to a shock or snag, follow these steps:
a. Contact me via email at atelier@andreacujar.com, including your contact details (name, phone number, order number). My team will reach out to understand the issue and propose a suitable repair solution.
b. If necessary, the jewellery will be sent to our workshop for evaluation by our specialists:
- Manufacturing defect: If the jewellery has a manufacturing defect, or we have any doubts about it, we will cover all repair costs.
- User damage : If the jewellery has been damaged through everyday use or an accident, we will offer a repair at an appropriate rate to restore it to its original condition.
How is a Manufacturing Defect Defined?
For me, a manufacturing defect means that a piece of jewellery has a design flaw that makes it irreparably fragile, or that the manufacturing process was not carried out properly. A twisted or oval shape, or a loose stone, are not manufacturing defects. These are things that happen when, during daily activities, the jewellery is subjected to too much pressure and becomes misshapen. This happens to everyone. I always remember that jewellery is a precious item that should be handled with care. Durability and material quality do not exclude the need for some caution.
I work by hand, and although manufacturing quality is one of the fundamental pillars of my brand, human error is possible.
I am proud to be completely transparent with my clients. If a manufacturing defect is identified, my specialists will recognise it, and we will repair your jewellery at no extra charge.
